RETURN POLICY

The customer is obliged upon receipt and before signing for it, to carefully check the integrity of the package, and in the event that there are obvious signs of damage to it, he is entitled to reject the receipt and return the parcel to the distributor on the grounds of possible damage during transport . In case of unconditional receipt of the package, it is considered that it was delivered in perfect external condition and the recipient loses any right to return and claim for replacement or repair for damage caused by the fault of the distributor.

The Customer has the right to return a product he has received in any of the following cases:

• if upon receipt the package is damaged, in whole or in part.
• if it is found that items other than those sold, by type or quantity, were sent.
• if the item lacks a property or characteristic that was mentioned in the item description.
• if it is found that the item has a manufacturing defect (provided this is confirmed by the COMPANY).
• if a technical problem occurs with the product sold and it is covered by the official COMPANY warranty.

From the initial submission of the order until its receipt, the customer has the right to withdraw from the purchase. This withdrawal is without justification and without any charge. The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it. Following the declaration of withdrawal, the COMPANY is obliged to return any price it may have collected. In particular:

• If the item has already been delivered, the customer must first of all return the product exactly in the condition in which he received it and without having unpacked it, with all of its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item and only if the return has been completed within 14 calendar days from the day in which the customer notified the withdrawal.
• In the event of a charge to a credit, debit or prepaid card, the COMPANY is obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the Customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract.

According to the COMPANY’s Returns Policy and in accordance with European Union regulations, the following are excluded:

• products which are not suitable for return, and which have been unsealed after delivery.
• products of special dimensions, constructions and/or characteristics, which were manufactured with the prior express consent of the customer and with his recognition that he will lose the right of withdrawal once the contract is fully executed.
• goods which do not belong to any of the COMPANY’s stock keeping categories and were ordered exclusively for the completion of the customer’s order.
• service contracts after the full provision of the service, which was made with the prior express consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully performed.
• contracts in which the consumer has specifically requested a visit from the COMPANY in order to carry out urgent repairs or the execution of maintenance work. If, in the case of such a visit, the COMPANY provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were compulsorily used during the performance of maintenance work or during repairs, the right of withdrawal applies only to the additional goods but not to the additional services.

Under EU rules, if an item you’ve bought turns out to be faulty, we’re obliged to repair it, replace it, offer you a discount or give you a refund.

The product warranty lasts according to the manufacturer from the date of purchase.

• The guarantee form and the purchase document must be present.
• Damage should not be excluded based on the respective warranty form.
• The fixed data of the product (Serial Number) must not have been altered.

The DOA service is provided in the case that you received your order with a problem with the whole of it or even with some of the ordered items and is valid for 7 calendar days from the date of receipt.