The customer is obliged upon receipt and before signing for it, to carefully check the integrity of the package, and in the event that there are obvious signs of damage to it, he is entitled to reject the receipt and return the parcel to the distributor on the grounds of possible damage during transport . In case of unconditional receipt of the package, it is considered that it was delivered in perfect external condition and the recipient loses any right to return and claim for replacement or repair for damage caused by the fault of the distributor.
From the initial submission of the order until its receipt, the customer has the right to withdraw from the purchase. This withdrawal is without justification and without any charge. The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it. Following the declaration of withdrawal, the COMPANY is obliged to return any price it may have collected. In particular:
If the item has already been delivered, the customer must first of all return the product exactly in the condition in which he received it and without having unpacked it, with all of its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item and only if the return has been completed within 14 calendar days from the day in which the customer notified the withdrawal.
In the event of a charge to a credit, debit or prepaid card, the COMPANY is obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the Customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract.
According to the COMPANY’s Returns Policy and in accordance with European Union regulations, the following are excluded:
products which are not suitable for return, and which have been unsealed after delivery.
products of special dimensions, constructions and/or characteristics, which were manufactured with the prior express consent of the customer and with his recognition that he will lose the right of withdrawal once the contract is fully executed.
goods which do not belong to any of the COMPANY’s stock keeping categories and were ordered exclusively for the completion of the customer’s order.
service contracts after the full provision of the service, which was made with the prior express consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully performed.
contracts in which the consumer has specifically requested a visit from the COMPANY in order to carry out urgent repairs or the execution of maintenance work. If, in the case of such a visit, the COMPANY provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were compulsorily used during the performance of maintenance work or during repairs, the right of withdrawal applies only to the additional goods but not to the additional services.
The product warranty lasts according to the manufacturer from the date of purchase.
EU law states that the consumer must be given a minimum 2-year warranty to protect against defective products or products that do not match the advertised appearance or function.
Some of our items are covered by a guarantee of up to 10 years. This can either be included in the price of the product or provided with some charge. This warranty neither adds to nor replaces the Legal one.
The DOA service is provided in the case that you received your order with a problem with the whole of it or even with some of the ordered items and is valid for 7 calendar days from the date of receipt.
SPECIAL TERMS OF RETURNS
In the case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the COMPANY.
The customer is obliged immediately after receipt to unpack and check the products and in the event that any of the above conditions are found, he is entitled to notify the COMPANY within ten (10) calendar days of receipt of the item, while in case of of this period loses all relevant rights. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement based on this condition is absolute.
For all cases the return of the product to be replaced should be made in the condition received by the customer, together with all the documents in the case of the Individual (Retail Sale) that accompanied the product or with the Customer’s Shipping Note to the COMPANY at in the case of Wholesale, and its complete packaging (unless it is a defect that was discovered later after delivery and the packaging is not present or also except in the case of a product whose packaging was received by the distributors during the delivery of the item).
In case of return of the products depending on the case and at the discretion of the COMPANY, repair or replacement will be carried out, otherwise cancellation of the transaction if the customer legally rejects the two previous ones, in which case, provided that the products have previously been received and checked by the COMPANY, in case of cancellation, the refund to the customer will be made in the same way as the payment was done by the COMPANY. In particular, in the event of a charge via credit, debit or prepaid card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed with any act provided for on the basis of the contract it has drawn up with the customer without relevant responsibility of the COMPANY now. Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract.
In the event that the products are returned damaged or incomplete, the COMPANY has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer’s.
The return is made in a way and means previously indicated by the COMPANY. The costs of the return are borne by the COMPANY with the only exceptions being the Customer’s withdrawal and the return due to a technical problem covered by the warranty of the item, where all the costs of the return cover the Customer alone.